Reference

How jangkrik4d Handles Your Personal Data

When you open an account with jangkrik4d and connect your DANA, OVO, or GoPay wallet, we collect only what we need to run your account safely — nothing extra.

Account data protectedWallet info kept privateData request availableIndonesia-region scopeNo third-party selling
jangkrik4d How jangkrik4d Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to ask about your data, request a copy, or ask us to delete your account information, you have three ways to get in touch. Our support team handles privacy requests separately from general account queries — so flag your message clearly as a data or privacy request and we will route it to the right person. Response times for data requests may be longer than standard account support, as we need to verify your identity before acting on any request. Players in Jakarta and Surabaya can use the same contact paths — there is no regional restriction on how you reach us.

Team online

Live Chat

Open live chat on jangkrik4d and type 'data request' at the start of your message. Our team will ask you to verify your account via the phone number or e-wallet linked to your profile before proceeding.

Email Support

Send your privacy or data request by email to our support address listed in your account dashboard. Include your registered phone number and the wallet type — DANA, OVO, or GoPay — so we can match and verify your record quickly.

Account Dashboard

Log in to your account on jangkrik4d, go to Account Settings, and look for the Data & Privacy section. From there you can view what data categories we hold and submit a formal deletion or correction request directly.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Protecting your account data is an active process. From the moment you link DANA, OVO, or GoPay, every data point travels over an encrypted connection and is stored with strict internal access controls. The six areas below cover how we handle security during transit, cookie use, account access, retention periods, correction requests, and account closure — each one a real operational step, not a policy gesture.

Encrypted Data Transit

All data exchanged between your device and jangkrik4d — including wallet references for DANA, OVO, and GoPay — travels over SSL encryption. This applies whether you are on a mobile browser in Jakarta or switching to desktop mid-session. No readable data crosses the wire unprotected.

Cookie Use and Control

We use session cookies to keep you logged in during a mobile visit and analytics cookies to understand how pages on jangkrik4d are used. You can clear or block cookies through your browser settings. Blocking session cookies will log you out between visits, which affects returning-user flow on mobile.

Account Access Controls

Your account is protected by password and, where your device supports it, an OTP sent to your registered phone number. We do not allow wallet credentials — DANA PIN, OVO code, or GoPay authentication token — to be stored in your jangkrik4d profile. Those stay inside the wallet app itself.

Data Retention Period

We keep your account data for as long as your account is active. After you close your account, we retain only what Indonesian law or applicable local regulation requires us to hold, typically transaction records for a defined regulatory period. Everything else is deleted once that period ends.

Correction and Access Requests

You have the right to ask what personal data we hold, request a correction if something is wrong, or ask us to delete data where local law permits. Submit your request through live chat, email, or the Data & Privacy section in your account dashboard. We verify your identity before acting on any request.

Account Closure and Data Deletion

When you close your account, we begin the deletion process for personal data not subject to legal retention. Wallet references for DANA, OVO, and GoPay are removed from active systems first. You will receive a confirmation once the process is complete. Deletion timelines depend on applicable local regulation in your eligible region.

Privacy Policy: What You Actually Need to Know

The questions below come from real account holders asking about how their data is handled at jangkrik4d. If you are connecting a DANA, OVO, or GoPay wallet for the first time, or if you want to understand your rights before you open an account, these answers cover the specifics — including what we collect, how long we keep it, and how to ask us to delete it. Availability of certain rights depends on local law and eligible regions.

We collect your name, email address, phone number, and the e-wallet identifier — DANA, OVO, or GoPay — you link to your account. We also collect device identifiers and session timestamps during active use to verify account access and detect unusual login attempts.

No. Your wallet PIN, OVO code, and GoPay authentication token stay inside the respective wallet app. We only store the account reference number needed to process deposits and withdrawals. We never have access to the authentication credentials of your e-wallet.

Access to personal data is limited to team members who need it to operate your account — support agents verifying your identity, the finance team processing wallet transactions, and our security team reviewing unusual activity. We do not give broad internal access to raw personal data.

We do not sell your personal data. We may share data with payment processors — such as the infrastructure behind DANA, OVO, and GoPay — to complete transactions, and with regulatory bodies where Indonesian law requires disclosure. No sharing happens for third-party marketing purposes.

While your account is active, we keep all relevant data. After closure, we delete personal data that is not subject to legal retention. Transaction records may be kept for the period required by applicable local regulation in eligible regions. We will confirm the timeline when you request closure.

Yes. Submit a data access request through live chat on jangkrik4d, by email via your account dashboard, or through the Data & Privacy section in Account Settings. We verify your identity first — usually via your registered phone number or linked e-wallet — then provide your data summary. Availability depends on local law.

Contact us through live chat or email and flag it as a correction request. Include the specific field that is wrong and the correct value. We will verify your identity, update the record, and confirm the change. Some fields — such as verified wallet references — may require additional identity checks before we can update them.

We remove wallet references for DANA, OVO, and GoPay from active systems as the first step. Personal data not subject to legal retention is then deleted. We will send you a confirmation once deletion is complete. The timeline depends on what applicable local regulation requires us to retain in your eligible region.

Yes, we use session cookies to keep you logged in on mobile and analytics cookies to understand page usage on jangkrik4d. You can block or clear cookies in your browser settings at any time. Blocking session cookies will log you out between visits, which affects how smoothly the returning-user flow works on mobile.

Use live chat on jangkrik4d and start your message with 'data request' or 'privacy concern' so it routes correctly. You can also email via the support address in your account dashboard or use the Data & Privacy section in Account Settings. Clearly state whether you are asking about access, correction, or deletion so we handle it correctly.